Refund policy
Thank you for shopping with Xevora. We are committed to providing high-quality Kitchen, Home & Garden products and outstanding customer service. If you are not completely satisfied with your purchase, you may request a return in accordance with this Return & Refund Policy.
1. Return Period
You may request a return within 14 days from the date your order is delivered.
2. Return Eligibility
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in the original packaging whenever possible.
- Include all accessories, manuals, labels, and components supplied with the product.
- Be accompanied by proof of purchase or your order number.
3. Non-Returnable Items
The following items are generally not eligible for return unless they are faulty, damaged during delivery, or supplied incorrectly:
- Personalised or custom-made products.
- Products showing signs of use, misuse or accidental damage.
- Items returned after the 14-day return period.
- Opened hygiene or personal care items where returns are restricted for health and safety reasons.
4. How to Request a Return
Please contact our Customer Support Team before sending any item back. Include your order number together with the reason for your return. We will provide instructions for completing the return process.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the returned item is faulty, damaged upon arrival, or an incorrect product was supplied by Xevora.
6. Inspection of Returned Goods
All returned products are inspected after they are received. Once your return has been approved, your refund will be processed.
7. Refunds
Approved refunds are issued to your original payment method within 7 business days after the returned item has been received and successfully inspected.
Your payment provider or financial institution may require additional time before the refund appears in your account.
8. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact our Customer Support Team as soon as possible after delivery. We will investigate the issue and arrange an appropriate replacement, exchange, or refund where applicable.
9. Order Cancellations
Orders may only be cancelled before they have been dispatched. Once an order has been shipped, it must follow the return procedure described in this policy.
10. Business Information
Store Name: Xevora
Business Address:
147–149 Tottenham Ct Rd
London W1T 7NE
United Kingdom
By placing an order with Xevora, you confirm that you have read, understood, and accepted this Return & Refund Policy.